FAQ

Q:.Are classified as the payment with your site safe?

Security measures are taken to protect your data in the event accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. The 3rd bank is going to take good care of your cash unless you find the orders and satisfied, then they will send money to the seller.

Q:.Why my payment declined?

a. Check the information you devote while doing the payment.
b. Maybe there isn’t enough money in your card.
c. Cards had low credit score is going to be declined.
d. With all the wrong card which you can not accept.

Q:. When do you know my order success?

It will automatically send an confirm prior to finish your order. When you finally checked your order detail and shipping address again, there comes the visa credit- based card payment chart that you fill. If the payment goes thru, the customer service will email you your order number and order detail to hold you in touch.

Q:. Questions about Shipment?

a. Shipping time: 4-ten days to many countries. b. Express delivery with track number: EMS, Ups, DHL,FedEx etc. c. Our company have good cooperation with delivery company, free delivery available by EMS. Along with the delivery company always offer companies better price, so you can cover your shipping fee. For customers who make an urgent order and wish faster shipping, $20 will probably be charged.

d: Why did I not have the track number after the order are actually placed for 2 business days?

the warehouse workers in our company need time and energy to packing for you personally and send it to the shipping company. Additionally, shipping company likewise require 1-2 days to update the shipping information on line. But our customer care will email you the track number once the track number offered.

Q:. Selecting the dimensions?

we use standard euro size, you’ll be able to choose the one you wear a whole lot and this will fit you well. Or perhaps you can confirm the size chart on our site, or ask the purchaser service for advice. Q:. Do I must pay the Nuisance tax? Customers that are from Europe or other countries do not need to stress about the taxes while shipping with us. We ship the package as gifts and have a permanent relationship with Ups, FedEx, EMS delivery companies ,no tax will likely be charged from you.

Q:. If my cards are unavailable, what else will you accept?

Yes, you can expect western union. Their safety and faster in order to complete the orders for anyone who is in the urgent. Please email to us to get our western union information and account.

Q:. Can I pay more money to ship the orders overnight?

Each of the international delivery company cannot make overnight shipping happen at present. So please order a short time before your special day comes.

Q:. Are you going to send us junk mails if we leave you a message?

We promise we never send our customers junk email and always keep customers’ information being a secret. Your emails can be used tracking your order or get promotion code, so please leave us an email that you could check them often.